accurate, professional statements that get delivered, get read, and get paid
Professional Patient Billing
Outsource Your Billing to Vaytiv. Keep Your Staff Focused on Patients.
Vaytiv handles the entire statement production process — from the moment we receive your raw patient data to the moment a payment posts to the correct account. Professional, accurate, fully customized statements delivered the way each patient prefers.
Every statement we produce includes insurance reimbursement detail so patients understand exactly what they owe and why — reducing confusion, reducing phone calls, and driving significantly higher payment rates.
Billing In-House Is Costing You More Than You Think
Between generating statements, managing delivery preferences, handling returned mail, and following up on unpaid balances — in-house billing is a significant drain on staff time, office resources, and your bottom line.
How It Works
Vaytiv receives your raw patient data securely to produce fully customized statements
Each statement includes insurance reimbursement detail for full price transparency
Statements are delivered digitally or by paper based on provider and patient preference
Every statement includes a secure online payment link for immediate payment
Payments post automatically to the correct patient account in your EHR
Clear, accurate statements that include insurance reimbursement detail reduce patient confusion — and confused patients don't pay. Vaytiv's statements are designed to remove every barrier between your patient and a completed payment.
What Professional Patient Billing Does for Your Practice
Full-Service Statement Production
Vaytiv handles everything from data intake to delivery — no in-house printing, no manual processing, no staff time spent managing the billing cycle.
Insurance Reimbursement Detail
Every statement clearly shows what insurance covered and what the patient owes — eliminating the confusion that leads to delayed payments and unnecessary phone calls to your front desk.
Fully Customizable Statements
Vaytiv gives you extra flexibility with fully customized statements reflecting your practice's brand and specifications — so your billing looks and feels like an extension of your practice, not a generic form letter.
Automatic Payment Posting
Every payment made through the statement portal posts automatically to the correct patient account in your EHR — no manual entry, easy reconciliation, no extra steps.
Digital and Paper Delivery
Statements are delivered by text, email, or traditional mail based on provider and patient preference. Every delivery method is handled by Vaytiv — you don't manage any of it.
Secure Online Payment Link on Website
Whether a patient receives their bill by text, email, or mail, every statement includes a secure payment link and login credentials — so paying is always just a few clicks away.
HIPAA-Compliant Across Every Channel
Every statement — digital or paper — is produced and delivered in full compliance with HIPAA requirements, with patient data protected at every stage of the process.
How We Get You Paid
A full suite of tools built to improve your cash flow and simplify your billing.
Pay by Text/Email
Statements delivered digitally generate a 150% higher response rate than traditional mail. Every message is personalized including a secure link to the patient's full eStatement and payment portal.
Online Bill Pay
Give patients a secure, convenient way to pay their balance online — from any device, at any time. Payments post automatically and your staff fields fewer phone calls.
Auto-Posting
Every payment — whether made at the front desk, online, or by text — posts automatically to the correct patient account in your practice management software, with same-day batch reporting.
Frequently Asked Questions
Common Questions About VPOS
What exactly does Vaytiv handle in the billing process?
Everything. We receive your raw patient data, produce professional customized statements, manage delivery through your patients' preferred channels, and ensure every payment posts back to the correct account automatically. You hand us the data — we handle the rest.
How does including insurance detail on statements improve collections?
When patients clearly understand what their insurance covered and exactly what they owe, they're far less likely to delay payment waiting for clarification. Price transparency reduces confusion, reduces inbound calls, and leads directly to faster, higher payment rates.
Can we customize what our statements look like?
Yes. Vaytiv produces fully customized statements that reflect your practice's branding and can include specific messaging, office announcements, or other details.
Do patients need to do anything to receive digital statements?
Patients are automatically enrolled in digital delivery and can opt out to paper at any time. For practices that prefer a different default, we work with you to set enrollment preferences during onboarding.
What if some patients still want paper statements?
No problem. Paper and digital delivery are both handled by Vaytiv — patients who prefer or require paper billing continue to receive professional mailed statements without any extra work on your end.
Does every statement include a way for the patient to pay?
Yes. Every statement — regardless of delivery method — includes a secure online payment link and patient login credentials. The path from receiving a bill to completing a payment is as short as possible.
How does this work alongside VPOS?
Vaytiv Point-of-sale (VPOS) handles collections at the point of care. Patient Billing handles everything after — statements, delivery, and online payment for any balance that wasn't collected at the front desk. Together they cover the full patient payment cycle.
How long does it take to get started?
Most practices are fully onboarded within a few weeks. Vaytiv handles the data integration, statement customization, and delivery setup — and provides hands-on training before going live.
Let Us Handle the Billing
Your staff has enough to manage — let Vaytiv take professional patient billing off their plate and put faster collections on yours.