Get Paid the Same Day Your Statement Goes Out
Pay by Text/Email
Meet Your Patients Where They Already Are
Your patients are already on their phones — checking texts within minutes and email throughout the day. Vaytiv allows easy access to your statement, personalized with the patient's name and their provider's information, with a secure link to their full eStatement and a payment portal already attached.
Not a generic "you owe a balance — click here." A professional, complete statement that gives patients everything they need to understand their bill and pay it immediately.
Patients can be automatically enrolled in digital delivery and opt out to paper at any time — so your practice moves toward faster digital collections by default, while no patient gets left behind.
Slow Statement Delivery Means Slow Collections
The longer it takes for a patient to receive and act on their bill, the harder it is to collect. When statements sit in transit, get buried in a pile of mail, or arrive without clear payment instructions, your AR grows and your staff spends time following up instead of focusing on patients.
How It Works
Patients are automatically enrolled in digital statement delivery
Secure link arrives by text or email — personalized with patient name, provider name, and full eStatement in secure payment link
Patient clicks the secure payment link and pays in minutes using credit card, debit card, Apple Pay, or a saved card on file
Patients who prefer paper can opt out at any time and receive a professional mailed statement instead
Delivery is logged with a timestamp for every statement sent
Digital statements generate a 150% higher response rate than traditional mail — and many payments arrive the same day your statement goes out.
More Than Just a Text Message
Personalized Digital Delivery
Every statement is addressed to the patient by name, references their provider, and includes a secure link with their complete eStatement — not just a balance and a link.
Instant Delivery, Instant Visibility
Statements arrive the moment they're sent. Text messages are opened within minutes, and email statements include read receipt confirmation.
Secure Payment Link on Every Statement
Every digital statement links directly to a secure payment portal — credit card, debit card, Apple Pay, or saved card on file — from any device.
Automatic Billing Reminders
Past-due accounts receive polite, automatic follow-up reminders through the same digital channels — no additional work for your staff.
Seamless Opt-Out to Paper
Patients who prefer mail can opt out anytime without calling your office and will continue receiving professional paper statements from Vaytiv.
Documented Proof of Delivery
Every statement is logged with a timestamp — giving your practice a verifiable delivery record for every bill sent.
HIPAA-Compliant and Secure
All patient data is stored on a secure cloud server with 24/7 monitoring and full HIPAA compliance.
Frequently Asked Questions
Common Questions About Pay by Text/Email
How are patients enrolled in digital statement delivery?
Patients are automatically enrolled in digital delivery — by text or email based on their contact information. They receive a notification confirming enrollment and can opt out to paper statements at any time without calling your office.
What does the digital statement actually look like to the patient?
It's a personalized message — addressed to the patient by name and referencing their provider — with a link to their full eStatement. The statement includes complete billing detail and insurance reimbursement information, along with a secure payment link. It's a complete billing experience, not just a balance reminder.
What if a patient prefers paper statements?
No problem. Patients can opt out of digital delivery at any time and will continue to receive professional mailed statements produced and delivered by Vaytiv — same quality, same accuracy, just through the mail.
How does a patient pay once they receive their digital statement?
They click the secure payment link in the text or email, review their full eStatement, and pay using a credit card, debit card, Apple Pay, or saved card on file. The whole process takes just a few minutes from any device.
Is there a record if a patient claims they never received their statement?
Yes. Vaytiv logs confirmed delivery for every statement sent — down to the second. For email statements, read receipt confirmation shows exactly when the message was opened. That documentation is available to your practice at any time.
Are digital statements HIPAA compliant?
Yes. All patient data is stored on a secure cloud server with 24/7 monitoring and full HIPAA compliance.
How quickly will we see a difference in our collections?
Many practices see same-day payments from the very first round of digital statements. Most are live and collecting faster within just a few weeks of setup.
What happens to patients who don't have a smartphone or email?
Any patient without digital contact information on file continues to receive paper statements automatically — no manual sorting or special handling required on your end.
Stop chasing payments.
Start collecting them.
Vaytiv helps practices capture patient payments through point-of-sale tools, integrated billing, and online payments.