Make It Easy for Patients to Pay You Online
Online Bill Pay
A Payment Experience Patients Will Actually Use
Online Bill Pay removes every obstacle between your patient and a completed payment. Patients can access the secure payment portal directly from a link on your website, through the payment link included in their text or email statement, or via the unique login credentials printed right on their paper statement — however they get there, paying takes just a few minutes from any device.
No checks. No stamps. No phone calls. No friction.
If Paying Is Complicated, Patients Won't Do It
The harder it is for a patient to pay, the longer you wait. Checks get lost. Phone lines get tied up. Patients put it off because the process feels like work. And every day that balance sits open, your AR grows and your cash flow shrinks.
How It Works
Patient receives a statement with a unique ID and secure password
They log into Vaytiv's secure payment portal from any device
Patient can use a credit or debit card, Apple Pay, or a saved card on file
Payment can be completed in less than 90 seconds.
Transaction is confirmed and automatically posted to their account
With Online Bill Pay, payment cycles of ten days or less stop being the exception — they become the routine.
"62% of consumers prefer to pay their medical bills online." — JP Morgan Annual Report, 5/21/2025
What Online Bill Pay Does for Your Practice
Unique Patient Login
Every patient receives a personalized ID and password with their statement, ensuring accurate payment posting and complete privacy protection on every transaction.
Fewer Calls to Your Front Desk
When patients can pay online anytime they want, the phone calls asking how to pay — or requesting to pay over the phone — drop significantly.
Pay by Link or Direct from Your Website
Every statement includes a direct payment link, and Vaytiv places a "Pay My Bill" button right on your practice website — so patients can pay however they get there, in just a few clicks.
HIPAA-Compliant Security
Online Bill Pay runs on a cloud-based server with 24/7 monitoring and enhanced security features — fully compliant and fully protected.
Seamless Software Integration
Payments post directly to your practice management software automatically. No manual entry, no reconciliation, no extra steps for your team.
Frequently Asked Questions
Common Questions About Online Bill Pay
Do patients have to create a new account to pay online?
No lengthy signup required. Patients receive a unique ID and temporary password with their statement. They use those credentials to log in and pay — the whole process takes just a few minutes.
Is Online Bill Pay secure?
Yes. The payment portal runs on a cloud-based, secure server with around-the-clock monitoring and full HIPAA compliance. Patient data is protected at every step of the transaction.
What payment methods can patients use?
Patients can pay using any major credit or debit card through the secure online portal.
Will this work if we have multiple office locations?
Absolutely. All patients across every location pay through the same secure portal, and all payments flow into one unified batch report — making multi-location management significantly simpler.
How does the payment get applied to the right patient account?
Every patient has a unique account ID tied to their login credentials. When a payment is submitted, it posts automatically to the correct account inside your practice management software.
What happens to the phone calls we currently take for payments?
Most practices see a noticeable drop in payment-related phone calls once Online Bill Pay is active. Patients who can pay on their own schedule — without calling in — typically prefer to do so.
How does this affect our current merchant agreement?
Vaytiv provides a free analysis of your existing merchant agreement as part of onboarding and handles the setup of your merchant account.
How quickly can we expect to see improvement in collections?
Most practices go live within a few weeks of account approval and begin seeing faster payment turnaround immediately. Payment cycles of ten days or less become the new normal for most clients.
Stop chasing payments.
Start collecting them.
Vaytiv helps practices capture patient payments through point-of-sale tools, integrated billing, and online payments.